We want your Chefchaouen order to arrive in good condition and match what you chose. Here is how we handle returns, exchanges and refunds.

Changed your mind?

Our hair-care and personal-care products, including shampoo, conditioner, hair masks, oils and serums, cannot be returned or exchanged just because you changed your mind after delivery. This applies whether the packaging is open or unopened, including items bought in bundles or promotions.

Problem with your delivery?

If the parcel is visibly damaged or leaking when it arrives, you can refuse delivery and contact us. If you accept the parcel and find a damaged item or the wrong product inside, please let us know within 3 days of delivery so we can resolve it quickly.

Faulty product?

If you discover a product defect, contact us even if you noticed it after the first 3 days. We will review the issue and arrange a replacement or refund where appropriate, at no extra cost to you.

How to contact us

Use our Contact Us page or email info@chefchaouen-store.com. Please include your order number, the product name and a short description of the problem. Photos of the item and packaging are helpful if available.

We will explain the next steps before you send anything back. If a refund is due, we will arrange it according to how you paid. For cash-on-delivery orders, we will coordinate the refund with you.