Last updated: 14 October 2026

Chefchaouen Store (“we”, “us” or “our”) operates chefchaouen-store.com. This Privacy Policy explains what personal information we collect when you browse our website, place an order, create an account, leave a product review or contact us, and how we use and share it. For privacy questions or requests, email info@chefchaouen-store.com.

Information we collect

  • Orders and delivery: your name, phone number, billing and delivery address, email address if you provide one, products ordered, order history, payment method and order status. We use these details to process, deliver and support your order.
  • Accounts: your account details, saved addresses and order history if you create or use an account.
  • Reviews and messages: the name, rating, text and any images you choose to submit with a review, plus information you provide when you contact us. Approved reviews and their submitted images may be visible publicly on product pages.
  • Website activity: IP address, device and browser information, pages viewed, interactions with our website, and cookie or similar identifiers. We may use this information for site operation, security, analytics and advertising measurement.

How we use your information

We use personal information to fulfil and deliver orders; contact you about purchases, returns or support requests; maintain your account; display and moderate reviews; secure the website and prevent misuse; comply with applicable record-keeping obligations; and understand and improve our website and advertising. We only send promotional messages where we have an appropriate basis to do so, and you can ask us to stop sending them.

Cookies and tracking technologies

Our website uses cookies and similar technologies to keep the shopping cart and checkout working, remember account sessions and preferences, help protect the site, and measure website use. We also use Meta Pixel for advertising measurement and Microsoft Clarity to understand how visitors interact with the site. These tools may receive information such as your IP address, browser or device details, page visits, interactions and cookie identifiers, subject to their own privacy policies. You can manage or block cookies in your browser settings, although blocking essential cookies may affect the cart, checkout or account features.

Who we share information with

We share information only as needed to operate the store. This may include delivery and fulfilment providers, website hosting and security providers, customer-support services, and payment providers if an online payment option is used. Meta and Microsoft may process information collected through their tracking tools. We may also disclose information when required by law or to protect the website and its users. These service providers may process data outside Egypt.

How long we keep information

We keep order and customer-service records for as long as needed to provide support, manage returns and meet applicable accounting or legal obligations. Account information remains while your account is active or as otherwise required. Reviews may remain published until removed or until you ask us to review a removal request, subject to applicable obligations. We delete or anonymise information when it is no longer needed for these purposes.

Your choices and requests

You may ask us to access, correct or delete personal information we hold about you, or raise a question about how it is used. Some information may need to be retained to complete an order or meet legal obligations. To make a request, email info@chefchaouen-store.com. If you have an account, you can also view and update some details in My Account. You can manage advertising preferences through your browser and the relevant Meta or Microsoft settings.

Security

We use reasonable technical and organisational measures to protect personal information. No online service can guarantee absolute security.

Changes to this policy

We may update this policy when our services or data practices change. The latest version will be published on this page with its updated date.